Privacy policy
This Privacy Policy describes how [Your Company Name] (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or use our customization services.
1. Information We Collect
We collect various types of information to process your orders, provide our services, and improve your overall experience.
Information You Provide Directly
This includes Personal Identifiable Information (PII) you give us when you: create an account or place an order (name, email, shipping/billing address, phone number, and payment information); use our customization service by uploading an image for printing; or contact Customer Support.
Customization Content (User-Submitted Images)
When you upload an image, it is collected solely for the purpose of fulfilling your specific custom order and for your pre-shipment review. We retain the image only as long as necessary to complete your order, including any potential exchanges or quality concerns (typically up to 30 days after delivery). After this period, the image is permanently deleted. We never share, sell, or use your uploaded images for any purpose other than fulfilling your specific order without your explicit, written permission.
Automatic Collection (Technical Data)
When you visit the Site, we automatically collect technical data about your device and interaction, including your IP address, web browser type, time zone, cookies installed on your device, and details about the pages you view.
2. How We Use Your Information
We use your personal information to process your payment and arrange shipping (Order Fulfillment); to send you order updates and manage customer support (Communication); to provide you with information about our products or services (Marketing & Promotion, if you opted in); and to screen orders for fraud and improve our website (Security & Operations).
3. Sharing Your Personal Information
We share your information with third parties only to help us perform our services:
- Service Providers: We share necessary details with payment processors and shipping partners to complete your transaction and delivery.
- Analytics: We use tools like Google Analytics to understand how customers use our Site.
- Legal Compliance: We may share information to comply with applicable laws, respond to legal requests (like a subpoena), or protect our rights.
4. Your Rights and Choices
You have the right to access, correct, update, or request deletion of the personal information we hold about you. You may specifically request the immediate deletion of any uploaded customization images at any time. You can also unsubscribe from our marketing communications at any time by following the instructions in the email or by emailing us at lorawishstore@gmail.com.
5. Data Security
We use industry-standard security measures, including encryption, to protect your personal information. However, no online method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices. We will notify you of any changes by posting the new policy here and updating the "Effective Date" below. If you have questions about a change to this policy, you can reach us by emailing lorawishstore@gmail.com.
Effective Date: October 2025