Refund policy

At Lorawish, we want you to be happy with your purchase. Please review our policy carefully, as it includes specific details regarding international shipping and order changes.

1. General Return Requirements

Most new, unused items may be returned within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • All returns must be shipped back to our country of origin. We do not operate foreign return warehouses.

Items Damaged Upon Arrival

If your item arrives damaged, please contact us immediately (within 48 hours of delivery) and provide clear photographs of the damage and the shipping box. We will assess the issue and provide instructions for a replacement or refund.

2. Orders, Cancellations, and Changes (Crucial)

Our shipping process is fast, so the window for changes is very narrow.

  • Before Shipment: If you need to change the size or cancel your order, you must contact us immediately before your order is shipped.
  • After Shipment: Once an order has been shipped, it is impossible to make any changes or cancellations. We cannot redirect or stop a package once it is in transit.

3. Quality Guarantee (One Month)

We stand by the quality of our products.

  • If your product has a quality issue within one month of purchase, we will offer a resolution.
  • Our primary solution is to re-send a replacement product to you at no extra charge. We reserve the right to offer a refund, but replacement is our preferred and most common course of action.

4. Exchanges (Size Changes)

We do not offer direct exchanges due to the high costs and transit times of international shipping.

  1. If you need a different size and your order has not shipped, please cancel the original order and place a new one.
  2. If your order has shipped, please refer to the "Forced Returns" section below.

5. Forced Returns and International Costs

If you insist on canceling or replacing a product after receiving it for reasons other than a quality defect (such as ordering the wrong size), you must accept the following conditions:

  • You will be responsible for the full cost of return shipping, plus any corresponding import taxes or duties.
  • These costs are often substantial, which typically makes returning the item financially impractical for the customer. We highly recommend reviewing sizing guides and product details before ordering.

Alternative for Insistent Returns

If you still choose to proceed with a costly return, we offer a storage option:

  • We can accept the return for storage at our facility.
  • If you place a subsequent order, we may be able to use the stored item to fulfill the new order, provided the item is suitable. This can save you future shipping costs on that particular product.

6. Initiating a Return

To start a return, please contact our Customer Support team at [Insert Email Address Here] or use the returns portal in your account. We will provide you with the necessary return address and instructions. Do not send items back without approval.

7. Refunds Process

Once your return is received and inspected:

  • We will notify you regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. This timing may vary depending on your bank or credit card company.

8. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale or closeout